Our Guarantee to You

South West Rocks Family Dental has been proudly serving the South West Rocks and Kempsey Shire for over 30 years.

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We stand by the quality of our dentistry, employing state-of-the-art techniques and technology to ensure long-lasting, effective outcomes. We understand that major dental work is a significant investment, both financially and emotionally.
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By offering a guarantee, we demonstrate our commitment to providing exceptional care and our confidence in the durability and functionality of our major dental work.
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We see this guarantee as a partnership between our practice and our patients, working together to maintain optimal oral health and the longevity of their dental restorations.

Terms and Conditions for the 5-Year Major Dental Guarantee Program (New South Wales)



This guarantee applies to major dental work performed at our practice, including crowns, bridges, dental implants, and veneers. Patients must be at least 18 years of age to participate in this program.


5-Year Guarantee

We guarantee the durability and functionality of major dental work for a period of 5 years from the date of service, subject to the terms and conditions outlined herein.


Dental Maintenance Program

To maintain the validity of this guarantee, patients must commit to and adhere to the regular dental maintenance program as prescribed by their dentist. This typically includes a check-up and clean every six months, or more frequently if recommended by the dentist.


Patient Factors

The guarantee does not cover failures or complications resulting from patient factors such as poor oral hygiene, trauma, or non-compliance with post-treatment care instructions. Patients are responsible for maintaining proper oral care and following all instructions provided by their dentist.


Reporting Issues

Patients must return to our practice immediately upon identifying any potential issues with their dental work. Any delay in reporting may void the guarantee.



The guarantee does not cover dental work that needs replacement or repair due to normal wear and tear, bite changes, gum disease, or any pre-existing conditions not disclosed at the time of treatment.


Treatment by Other Dentists

If the patient seeks treatment from another dental practice during the guarantee period, without prior approval from our practice, the guarantee becomes void.


Right to Modify or Discontinue

Our practice reserves the right to modify or discontinue this guarantee program at any time, with or without notice. However, changes will not affect dental work completed prior to the implementation of such changes.


Governing Law

This guarantee is governed by the laws of New South Wales, Australia, and any disputes will be resolved through the applicable local dispute resolution process.